FAQ

In addition to our FAQs, you may want to read the Ticket Terms & Conditions for further information.

Can I get a refund for my ticket?
Tickets are non-refundable; however they are transferable. Please contact your ticketing agent to change the name on the ticket
Where’s my ticket/wristband?
All tickets will be exchanged for a wristband at the entrances to the site. If you have any ticket enquiries, please contact tickets@wonderfruitfestival.com or your ticketing agent directly.
How does check-in work?
Your ticket purchase confirmation includes a ticket code for each ticket. Upon arrival on site, each ticket holder must provide their ticket code in exchange for their general admission wristband.
Can I buy tickets for my friends/change the members in my party?
It is possible for one person to buy tickets for a group (we recommend the party pass for groups of six). Each member of the group simply needs access to their ticket code to present at the time they choose to arrive.
Do I need a ticket if I’m staying in Boutique Camping?
Our boutique tents sleep up to four people and each person staying in your tent needs to purchase a valid general admission ticket and exchange them for a general admission wristband upon check in. Additionally, on arrival, the person under whose name the tent is booked will receive the boutique area access wristbands for their tent-mates.
Are there any age limits?
All ages are welcome; however anyone under the age of 20 MUST be accompanied by a parent, legal guardian or nominated guardian. Under 20s trying to enter without an accompanying adult will be turned away.
I want to bring my children (aged 12 or under) – do they need a ticket?
Entry for children aged 12 and under is free but they will receive wristbands upon check-in with parent or guardian. Under 12s trying to enter without an accompanying adult will be turned away.
What types of tickets are available for Wonderfruit?
We think the best way to experience Wonderfruit is to totally immerse yourself for the full four days. However, we appreciate there may be circumstances in which guests may want to purchase just one or two days. To that end we offer the following options:
  • General admission/full pass: arrive any time from 4pm Thursday afternoon and enjoy Wonderfruit on all four days.
  • Weekend pass: admission on Saturday and Sunday only.
  • Sunday pass: admission to Wonderfruit on Sunday only.
Can I get a one-day ticket for Friday or Saturday?
No, the only one-day tickets available are for our final day, on Sunday 19 February.
I’m arriving by shuttle/car/coach/campervan/taxi – where will I arrive on-site?
There are two entrances to Wonderfruit: the Main Entrance (all general admissions/general campers) and the Boutique Camping entrance (for boutique campers only). There is parking at both points.

Shuttle Services: Pattaya - Wonderfruit shuttles will drop off near to the main entrance and at Boutique camping (they will only depart from the main entrance).
Taxi drop off/pickup area: at the main entrance and entrance to Boutique camping.
Cars: please follow our directions and enter and park according to where you are staying (general or boutique camping).
RV: please follow signs for RV parking. Only RVs with a pre-paid pass will be allowed access to the site. RV are lined-up by our staff upon arrival; the first in will be the closest to the entrance to the festival, the last in will be furthest away. We can’t pre-allocate spaces in this area.
Boutique Campers: Please look out for and follow the ‘Boutique Camping’ signs so you know where to park/drop off for easiest access.
Is accommodation included in my ticket?
If you have a ticket to Wonderfruit, you can pitch your own tent in our general camping area. We also offer boutique camping and passes for RVs, which are bookable separately and at an additional cost.
When I arrive, can I set up camp anywhere?
You can set up your tent in designated General Camping zone only; this is a dedicated, open area where you can find an available space to camp when you arrive. This area has a drinking water station, toilets and shower facilities. Please note that Wonderfruit entertainment goes until the early hours of the morning and your camping area may be close to loud music, so earplugs may be handy. Spaces are available on a first-come, first-served basis.
My friends are staying in Boutique Camping – can we camp with them?
Unfortunately not; no private tents are allowed in the Boutique Camping area.
My friends are staying in the RV field – can we camp with them?
Unfortunately not; no private tents are allowed in the RV pitch.
I am not arriving as early as Thursday, can you guarantee space for my tent in the general camping area?
Tent pitches are allocated on a first come first served basis, there is plenty of space in our general campsite.
Are there shuttle services to Wonderfruit?
Regular shuttle services will be available for a small charge between central Pattaya and Wonderfruit, throughout the event. Click on General Info for full details.   To get to Pattaya, there are a number of options to suit all budgets from all over Thailand, including Bangkok city and airport. Buses, trains and minivans run from a number of locations and booking information and travel times are available online. Click here for a handy link. Alternatively, you can arrange your own private transport directly to Wonderfruit.
I’m staying off-site, will there be shuttle services from my hotel to Wonderfruit?
If you’re staying in Pattaya, you can use the Pattaya-to-Wonderfruit shuttle service, see General Info for full details.
What’s in the Boutique Camping area?
Besides your fully-furnished tents, the Boutique Camping area has its own drinking water stations, showers and toilets, exclusively for boutique campers.
What is the check-in process?
Upon arrival at the Boutique Camping reception, each person staying in your tent will need to exchange their ticket or confirmation email for their general admission wristband. The person that booked the tent will receive the boutique area access wristbands, to distribute among their tent-mates.
I’ve booked Boutique Camping, where do I arrive?
The Boutique Camping area has its own separate entrance and dedicated parking area. Follow signs for Boutique Camping when you arrive at site.
When can I check in?
You can check in at Boutique reception any time from 4pm on Thursday, when the gates are open (until midnight on Thursday and 8am - midnight from Friday to Sunday). Check-out is before 12 noon on Monday.
Are there any additional fees for using my cashless wristband?
No, it’s free to use. However, if you lose your wristband, the replacement charge is 200 baht. Additionally, any credit loaded onto a lost wristband will not be retrieved.
What if there’s credit left on my wristband when I want to leave?
Cash refunds for any remaining credit will be available from 12 noon on Sunday 19 February to 12 noon on Monday 20 February from the top up stations.
What happens if my wristband is damaged?
We highly recommend your don’t tamper with your wristband as you will need it at all times for entry/re-entry and buying things. Should your wristband get damaged however, bring it to the ticket help tent (located at the box office and entrance/exit gates) and we can replace any activated wristband after verifying your ownership with identification. Please note though, the replacement charge is 200 baht. Additionally, we cannot guarantee that any credit loaded onto a damaged wristband will be applied to the replacement.
How does the Wonderfruit cashless payment system work?
Just three simple steps:
  • Upon arrival, you'll be given a wristband which has a digital chip, in exchange for your ticket.
  • Top up your wristband with cash or credit card at the top-up stations around site or pre top up with your ticket number (via online and mobile).
  • Use your wristband as your wallet.
What are the benefits of Wonderfruit cashless payments?
  • Time-saving and user-friendly
  • No need to carry cash or a credit card
  • Accepted at all bars, food vendors, and festival merchandise tents
Do you have wifi?
Phone reception can be temperamental in this beautiful countryside setting; please make sure you have considered forms of communication in the event that 3G is erratic.
Will there be sufficient toilets?
We take facilities and comfort very seriously. We have plenty of excellent quality toilets in a number of convenient locations including campsites. Please respect the countryside and do not use the woods and bushes.
Are there ATMs on site?
Wonderfruit is cashless but ATMs are available at various locations around the site, should you want to withdraw cash to use to top up your wristband.
I have dietary requirements, can you help?
We do our best to cater to all dietary preferences, and ensure a balance of food outlets offering vegan, vegetarian and gluten-free options. You can bring your own snacks if you're camping but no outside food or drink is allowed inside the festival ground. You will be searched as you exit your campsite to enter the festival grounds, and any food will be confiscated and drinking flasks will be emptied. For guests with very restrictive diets, please contact our on ground staff for food and drink consideration.
Can I bring my own food and drink?
Bringing your own food and soft drinks is permitted only in the camping areas but cooking is prohibited. You will be searched as you exit your campsite to enter the festival grounds, and any food will be confiscated and drinking flasks will be emptied.  Please also remember that plastic bottles/cups are not allowed anywhere at Wonderfruit but you can refill your own drinking flask or biodegradable Wonderfruit water bottles for free at the water stations onsite. Alcohol from outside is prohibited in all areas including campsites; there are fully licensed bars available for you within the festival grounds.
Are there showers on site?
Showers are available in camping areas. Do be prepared to queue at busy times and bear in mind it may be better to use the showers at off-peak times, such as the afternoon.
Are there water points on site?
Yes, free drinking water stations will be located around the main arenas and campsites and you can use our biodegradable water bottles to refill and remain hydrated.
Are there lockers on site?
Yes, a limited number of lockers will be available to rent, in which you can store your valuables. They'll be located in the Info Tent.
When is the lineup announced?
Daily lineups will be available on the website shortly before Wonderfruit and the full schedule with exact timings and venues will be accessible via the Wonder App - coming soon.
Where can I get a site map?
The site map will be published on the website and app shortly before the event and there will be printed copies available on site.
Why can’t I bring a professional camera?
All professional-standard photography needs to be pre-approved and accredited through our press tent as part of our photo policy.
Can I leave the site and then come back in?
Yes you will be allowed to re-enter the Wonderfruit site as long as you have a valid wristband on. Please note there is no entry when the gates are closed between midnight and 8am (no exceptions).
Can I bring my pet?
Dogs are allowed with a pre-paid dog pass.
When can I get a timetable/line-up/programme?
Daily programmes will be available on our website, and full schedules will be available on the mobile app - coming soon.
What times are the gates open?
Gates are open:
    • Thursday 16 February: 4pm-midnight*
    • Friday 17 February: 8am-midnight*
    • Saturday 18 February: 8am-midnight*
    • Sunday 19 February: 8am-midnight*
    • Monday 20 February: 8am-12noon (site closes at 12noon)
*Some activities run until late or early morning. Please note: You can only enter the site when the gates are open. No entrance will be granted from outside the site after midnight on any night.
Can I stay on Sunday night?
Yes, you’re welcome to enjoy all the action of Wonderfruit until the very end and camp overnight on Sunday; the campsites close at 12 noon on Monday. Please be advised that the facilities available onsite on Monday morning will be more limited.